Privacy Policy

1. Introduction

AtGenecia Global Delights Pvt. Ltd. (“Company”, “we”, “our”, “us”), we value your trust and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you purchase our chocolates, bakery items, or interact with our website, store, or services.

By using our services, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Contact number

  • Billing and shipping address

  • Payment information (processed through secure gateways)

b. Non-Personal Information

  • Browser type, device type, IP address

  • Cookies and usage data

  • Website behavior and analytics

c. Order-Related Information

  • Products purchased

  • Order history

  • Preferred delivery options

d. Communication Preferences

  • Feedback, inquiries, or messages shared with us

3. How We Use Your Information

We use the collected information to:

  • Process and deliver orders

  • Manage payments and invoices

  • Improve product quality and customer experience

  • Provide updates, promotional offers, and newsletters

  • Respond to inquiries and customer support requests

  • Prevent fraud or misuse of our services

  • Conduct analytics and website performance improvements

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience

  • Remember your preferences

  • Provide relevant product recommendations

  • Analyze traffic and website usage patterns

Users can modify cookie settings through their browser preferences.

5. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share data only with:

  • Delivery and logistics partners to fulfill orders

  • Payment gateways for secure transactions

  • IT service providers who assist with website operations

  • Legal authorities when required by law

All partners are required to follow strict confidentiality and data protection standards.

6. Data Security

We implement strong security measures to protect your data from unauthorized access, loss, misuse, or alteration, including:

  • Encrypted payment processing

  • Secure servers

  • Restricted data access

  • Regular security audits

Despite these efforts, no online system is completely foolproof. Users are encouraged to maintain secure passwords and avoid sharing account details.

7. Data Retention

We retain personal information:

  • As long as your account remains active

  • As required to fulfill orders

  • For legal, audit, or business purposes

  • Until you request deletion where applicable

8. Your Rights

Depending on applicable laws, you may:

  • Access your personal information

  • Request corrections or updates

  • Ask for deletion of your data

  • Opt out of marketing messages

  • Withdraw consent for certain types of data processing

For any such requests, contact us using the details below.

9. Children’s Privacy

We do not knowingly collect data from children below 18 years of age.
If you believe a minor has provided information, please contact us for immediate removal.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their policies before sharing any information.

11. Changes to This Privacy Policy

We may update this Policy occasionally to reflect changes in practices, legal requirements, or service updates.
Revised versions will be posted on our website with updated dates.

12. Contact Us

For questions, requests, or complaints related to this Privacy Policy, contact us at:

Genecia Global Delights Pvt. Ltd.
Email: info@ledamas.in, sales@ledamas.in
Phone: +91 9311228575
Address:Unit no. 514 5th floor, Manglam paradise mall, Sec-3 Rohini, New Delhi - 110085